Privacy Policy

Last updated: July 23, 2025

Introduction

This Privacy Policy explains how www.aidigitalsolutionsltd.co.uk / AI digital solutions ltd ("we," "us," or "our") collects, uses, discloses, and protects the personal information you provide when using our website www.aidigitalsolutionsltd.co.uk. Our Website is designed to collect email addresses from potential clients to facilitate communication and may use cookies as described in our Cookie Policy (Section 11). We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Information We Collect

We collect the following personal information when you voluntarily provide it through our Website:

Email Address: When you submit your email address via our contact form or other means to inquire about our services.
Other Information: Any additional details you voluntarily include in your message (e.g., name, phone number, or other contact details).
Cookies and Tracking Data: We may collect information about your device and browsing behavior through cookies, as detailed in our Cookie Policy (Section 11).

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and communicate with you about our services.
To manage and improve our Website and services, including through analytics cookies if you consent.
To comply with legal obligations under the UK GDPR, Data Protection Act 2018, and PECR, or protect our legal rights.

We will not use your email address for marketing purposes unless you explicitly consent to receive such communications, in line with UK data protection requirements.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share your email address or cookie-related data with trusted third-party service providers (e.g., email hosting, customer relationship management tools, or analytics providers) who assist us in operating our Website and communicating with you. These providers are contractually obligated to comply with the UK GDPR and PECR and protect your information.
Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process under UK law.
Business Transfers: If our business is sold or merged, your information may be transferred as part of the transaction, subject to the same protections outlined in this policy and UK data protection laws.

4. Data Storage and Security

We store your personal information securely using industry-standard physical, technical, and administrative safeguards to protect it from unauthorized access, use, or disclosure, in accordance with the UK GDPR and PECR. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your email address, cookie data, and related information will be retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by UK law.

5. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention requirements.
Objection: Object to the processing of your personal information for specific purposes.
Restriction: Request restriction of processing your personal information in certain circumstances.
Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent: Withdraw your consent for processing, including for non-essential cookies, where applicable.

To exercise these rights, please contact us at info@aidigitalsolutionsltd.co.uk. We will respond to your request within one month, as required by UK law, though we may extend this period for complex requests.

6. International Data Transfers

If you are located outside the United Kingdom, your personal information may be transferred to and processed in the UK. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with the UK GDPR.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete it, in line with UK data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements under UK law. We will notify you of any material changes by posting the updated policy on our Website with a revised "Last updated" date. Please review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our Cookie Policy, or our data practices, please contact us at:

AI digital solutions ltd
info@aidigitalsolutionsltd.co.uk
85 High Street

Tunbridge Wells

Kent

TN1 1XY

Tel - 0800 7723821

You may also lodge a complaint with the UK’s Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe we are not handling your personal information appropriately.

11. Cookie Policy

11.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our Website. They help us provide a better user experience, analyze Website performance, and ensure functionality. Under the PECR, we are required to inform you about our use of cookies and obtain your consent for non-essential cookies.

11.2 Cookies We Use

We use the following types of cookies:

Strictly Necessary Cookies: These cookies are essential for the Website to function properly, such as enabling you to navigate the site and submit forms. These cookies do not require your consent and cannot be disabled.
Analytics Cookies: These cookies help us understand how visitors interact with our Website by collecting anonymized data about page views, time spent on the site, and similar metrics. We only use analytics cookies if you provide explicit consent.

11.3 Managing Cookies

When you first visit our Website, we will display a cookie consent banner allowing you to accept or reject non-essential cookies. You can manage your cookie preferences at any time by [adjusting your browser settings or describe how to access cookie settings if implemented, e.g., a link to a cookie management tool]. You can also disable cookies through your browser settings, but this may affect the functionality of our Website.

11.4 Third-Party Cookies

We may use third-party services (e.g., Google Analytics) that set cookies on our Website, subject to your consent. These services are contractually obligated to comply with UK data protection laws. Please review the privacy policies of these third parties for more information.

11.5 Cookie Retention

Cookies are stored for varying periods depending on their purpose:

Strictly necessary cookies are typically session-based and deleted when you close your browser.
Analytics cookies may be stored for up to [e.g., 2 years, depending on the service used] to track usage trends over time.

For more information about cookies, you can visit www.allaboutcookies.org or contact us at info@aidigitalsolutionsltd.co.uk.